Ordering Process

Calling me up with a deposit is the most direct way to get things started. (A $500 non-refundable deposit is due before any design or fabrication can begin.)  However, there is a lot to consider with a custom bike purchase and breaking it down helps you 1 – figure out what you want and 2 – enable me to give it to you.

First steps

You’ve decided to purchase a custom bike and I am the lucky guy who’s got the job. I am assuming you’ve thought long and hard about the specifics, or maybe you know you just want something special.  The first questions I will ask is, “Why did you decide to get a custom bike made and what are your expectations for the bike?”. These are open ended questions that really allow me to learn more about you and your riding history. Also, I like when you define (or try to define) the bike you want. Most customers extol on their riding experiences and preferences as well as the negative things about their current bike. This will become the basis for the preliminary design of your new bike.

Fit

Like most framebuilders I will take your body measurements and use a formula to calculate your frame size. I rarely use these as final numbers since everyone is different but they are very helpful when used in conjunction with your current bike measurements, and your interview. (For instance, if your back is always sore and you’re top tube is very short for your size I may make a change there.)  I check your flexibility, your riding style, and your positioning on your bike. When necessary I can adjust your current bike and have you ride that for 200 miles before making design decisions. Finally, our fit cycle can help find a time-trail position or ideal setup that is very different from your current bicycle.

Design

Once I have your interview information and measurements of both you and your bike(s) I can develop a preliminary design. This design is drawn in BikeCAD and will be labeled with all pertinent information. (I can also forward you a DXF file to analyze and adjust yourself.) Some customers analyze these designs very specifically, while others just trust my judgement. Either way I will always explain why I have made certain decisions. There may be several revisions to the design and your feedback is always considered. This is an interactive process and I want you to feel good about the final design before any tubes are cut. Once you sign off and accept the design the fabrication can begin.

Fabrication

OK, you’ve done it. The design is sound and you’ve given me the go-ahead. Let the magic happen. Depending on the time of year it will take between 3-6 months to finish your bike. Sometimes longer for a complicated design. This can be difficult for you to wait this long. Also, more ideas have come into your head and you need those rear braze-ons! I will contact you the first day I start on your bike to review with you. Small changes that don’t affect the tubing, dropouts, or fork for instance are usually OK.  The paint scheme is typically figured out later. Changes that require new parts or a paradigm shift in bike style will further delay the project so let’s make sure the design is what you want. Be honest with yourself and with me and we’ll get through this together.